By neha.pujari , 19 January 2026

External facing

Allowed
Using AI-powered interpretation tools with supervision and editing under an Enterprise Agreement for meetings with external participants.
Category
Interpretation tools
Guidance Reference
Check with the WHO Chief Interpreter, practice ethical AI use, Safeguard WHO data
Not Allowed
Using AI-powered interpretation tools that have not been tested and approved by the WHO Language Group in meetings with external stakeholders.
Use Case Number
UC44
Explanation
AI interpretation can aid communication, but its simultaneous nature prevents human review, posing reputational, confidentiality, and legal risks, along with potential miscommunication.
By neha.pujari , 19 January 2026

External facing

Allowed
Utilizing AI to optimize resource allocation and management in health systems.
Category
Health system management
Guidance Reference
Follow the WHO Code of Ethics and Professional Conduct, Practice ethical AI use
Not Allowed
Using AI to make decisions without considering human factors and ethical implications.
Use Case Number
UC43
Explanation
AI can improve efficiency in health systems, but decisions should consider human and ethical factors.
By neha.pujari , 19 January 2026

External facing

Allowed
Using AI-powered chatbots to provide mental health support and resources.
Category
Mental health support
Guidance Reference
Ensuring transparency in AI use, Practice ethical AI use
Not Allowed
Using AI to diagnose mental health conditions without human oversight.
Use Case Number
UC42
Explanation
AI can offer support and resources, but diagnoses should be made by qualified professionals.
By neha.pujari , 19 January 2026

External facing

Allowed
Leveraging AI to create educational materials and interactive tools for health education.
Category
Health education
Guidance Reference
Watch for any concerning AI-generated material, Cross-check the output
Not Allowed
Using AI to create misleading or biased educational content.
Use Case Number
UC41
Explanation
AI can make health education more engaging and accessible, but content should be accurate and unbiased.
By neha.pujari , 19 January 2026

External facing

Allowed
Implementing AI-powered chatbots to assist in telemedicine consultations.
Category
Telemedicine
Guidance Reference
Ensuring transparency in AI use, Practice ethical AI use
Not Allowed
Using AI to replace human doctors in telemedicine without proper oversight.
Use Case Number
UC40
Explanation
AI can support telemedicine by providing initial consultations and information, but human doctors should oversee the process.
By neha.pujari , 19 January 2026

External facing

Allowed
Using AI to assist healthcare professionals in diagnosing diseases and recommending treatments.
Category
Clinical decision support
Guidance Reference
Cross-check the output, Follow the WHO Code of Ethics and Professional Conduct
Not Allowed
Relying solely on AI for clinical decisions without human oversight.
Use Case Number
UC39
Explanation
AI can provide valuable support, but human oversight ensures accuracy and patient safety.
By neha.pujari , 19 January 2026

External facing

Allowed
Employing AI for real-time disease surveillance and outbreak detection.
Category
Disease surveillance
Guidance Reference
Safeguard WHO data, Be alert to cybersecurity threats
Not Allowed
Using AI to track individuals without their consent.
Use Case Number
UC38
Explanation
AI can help identify and respond to outbreaks quickly, but tracking individuals without consent violates privacy.
By neha.pujari , 19 January 2026

External facing

Allowed
Using AI-powered virtual assistants like S.A.R.A.H. to provide health information to the public.
Category
Health information access
Guidance Reference
Ensuring transparency in AI use, Practice ethical AI use
Not Allowed
Using AI to provide medical advice without proper verification by healthcare professionals.
Use Case Number
UC37
Explanation
AI can help disseminate accurate health information, but medical advice should always be verified by professionals.
By neha.pujari , 19 January 2026

External facing

Allowed
Implementing AI to enhance website functionality, such as personalized content recommendations or chatbots for visitor support.
Category
Website
Guidance Reference
Ensuring transparency in AI use, Follow the WHO Code of Ethics and Professional Conduct
Not Allowed
Using AI to track or analyze visitor behavior without their consent.
Use Case Number
UC36
Explanation
AI can improve user experience, but tracking without consent violates privacy policies.
By neha.pujari , 19 January 2026

External facing

Allowed
Using AI to design and optimize public health campaigns based on data analysis.
Category
Public health campaigns
Guidance Reference
Ensuring transparency in AI use, Practice ethical AI use. See advice on photos and videos.
Not Allowed
Using AI to target individuals without their consent.
Use Case Number
UC35
Explanation
AI can help create effective campaigns, but targeting individuals without consent violates privacy.